Terms of Service | NestPayment

Part 1

Platform Terms of Service

1Acceptance of Terms

By accessing or using NestPayment, you agree to be bound by these Terms of Service. Our platform provides SaaS solutions for hostel and PG owners to manage their properties.

If you disagree with any part of the terms, you may not access the service.

2Service Description

NestPayment provides various tools for hostel management, including but not limited to:

Tenant record management and room allocation.
Automated rent collection reminders via WhatsApp.
Payment tracking and ledger management.
Performance analytics for your property business.

3Subscription and Payments

Access to certain features of the service may require a paid subscription.

Free Trial: We may offer a trial period for new users.
Billing: Fees are billed in advance on a recurring and periodic basis.
Refunds: Certain refund policies may apply as specified in our billing section.
Cancellations: You may cancel your subscription at any time.

4User Responsibilities

You are responsible for maintaining the confidentiality of your account and for all activities that occur under your account. You agree to:

Provide accurate and complete information.
Ensure tenant data is handled according to local laws.
Not use the service for any illegal purposes or to spam tenants.

5Contact Us

For any questions regarding these Terms, please reach out:

support@NestPayment.com

Part 2

Standard PG/Hostel Tenant Onboarding Terms & Conditions

The following rules and conditions must be accepted by the tenant during onboarding/joining at the PG/Hostel property.

Rent & Payment Rules

1Monthly rent must be paid on or before the due date every month without delay.
2Security deposit, maintenance charges, electricity charges, and other applicable charges must be paid according to property rules.
3Any pending or balance amount must be cleared during joining/move-in.
4Delay in rent payment may result in penalties, restrictions, or stay termination according to property policy.
5Credit card and card swiping payment options may not be available according to property preferences.
6Payment methods accepted at the property are decided by the property owner/management.

Notice Period & Vacating Rules

7A minimum 30 days notice period is mandatory before vacating the property.
8Failure to provide proper notice may result in deduction of deposit or notice period charges.
9The tenant must clear all pending dues before vacating the property.
10Security deposit refunds are subject to room inspection, damages, pending dues, and property policy.

Room & Property Rules

11Room/bed allocation is managed by the property owner/management and may be changed if operationally required.
12Tenants must maintain cleanliness and hygiene in rooms and common areas.
13Damages caused to furniture, electronics, walls, appliances, or property assets must be compensated by the tenant.
14Illegal activities, smoking, drugs, gambling, violence, or unlawful behavior inside the property are strictly prohibited.
15Loud noise, fights, nuisance, harassment, or disturbance to other residents are not allowed.
16Visitors or guest entry may be restricted according to property policy.
17The property owner may enforce entry/exit timings, visitor rules, or discipline guidelines.
18Cooking inside rooms may be restricted according to property policy.
19Sharing rooms or allowing unauthorized stay without permission is prohibited.
20The property owner reserves the right to inspect rooms for maintenance, safety, or operational purposes.
21Tenants must comply with gender-specific accommodation policies, visitor restrictions, and occupancy rules applicable to Gents PG, Ladies PG, or Co-Living properties according to property policy.
22Tenants agree to comply with additional property-specific operational rules, timing policies, visitor guidelines, food schedules, discipline rules, or management instructions communicated by the property owner or management from time to time.

Food, Utilities & Facilities

23Food timings, menu, WiFi, laundry, housekeeping, and other facilities are managed according to property operations.
24Temporary interruption of electricity, internet, water supply, or other utilities due to maintenance or external issues shall not be treated as owner liability.
25Tenants must use electricity, water, internet, and shared facilities responsibly.
26Excessive electricity consumption or use of restricted electrical appliances including heaters, induction stoves, high-power devices, or unauthorized equipment may result in additional charges, restrictions, or operational action according to property policy.
27Food services, meal quality, menu variations, dietary preferences, temporary interruptions, or food-related operational matters are managed according to property operations and availability.
28Common areas, entrances, exits, corridors, reception areas, parking areas, or shared spaces may be monitored through CCTV systems for safety, operational monitoring, and security purposes.
29The property owner/management shall not be held responsible for operational interruptions, delays, restrictions, or service limitations caused due to external events including natural disasters, government restrictions, internet failures, electricity failures, public emergencies, strikes, pandemics, or unforeseen circumstances beyond operational control.

Document Verification, Digital Consent & Communication Terms

30Valid government-issued ID proof may be required during onboarding, joining, verification, security checks, or operational compliance purposes.
31The tenant confirms that all documents, information, photographs, and details submitted during onboarding are genuine, accurate, and legally valid.
32Submission of fake, manipulated, misleading, or unauthorized documents may result in rejection of onboarding, cancellation of stay, suspension of services, or reporting to applicable authorities if required.
33Documents uploaded or submitted through NestPayment/NiwasNest may be securely stored and processed for onboarding, identity verification, operational management, legal compliance, security monitoring, audit records, dispute resolution, and safety purposes.
34Aadhaar masking, document protection tools, or privacy protection mechanisms may be used to improve document security and compliance practices.
35The tenant understands and agrees that certain onboarding data, agreements, timestamps, consent records, activity logs, and verification details may be maintained digitally for operational and legal record purposes.
36Digital actions including checkbox acceptance, OTP verification, digital acknowledgment, electronic consent, or digital signature shall be treated as valid confirmation and acceptance of applicable onboarding terms, property rules, and operational policies.
37The tenant agrees to receive onboarding, booking, operational, support, reminder, verification, agreement, payment-related, and service communications through WhatsApp, email, SMS, phone calls, or platform notifications.
38NestPayment/NiwasNest acts only as a technology and operational management platform for onboarding, communication, and record management purposes and does not independently verify the authenticity of every document submitted by users.
39Property owners and tenants are responsible for ensuring compliance with applicable local laws, identity verification requirements, police verification obligations, and property-level onboarding policies.

Safety & Liability

40Tenants are responsible for safeguarding their personal belongings, cash, gadgets, and valuables.
41The property owner/management shall not be responsible for loss, theft, or damage of personal belongings.
42Illegal or suspicious activities may be reported to local authorities if required.

Termination & Discipline

43Violation of property rules may result in warnings, penalties, restriction of services, or termination of stay.
44The property owner reserves the right to deny, suspend, or terminate accommodation for misconduct, non-payment, illegal activity, or policy violations.

Refund & Payment Policy

45Booking confirmation amounts, token advances, and joining advance payments made towards room reservation are generally non-refundable once the booking is confirmed and the room/bed is reserved for the tenant.
46Monthly rent paid for an occupied or reserved period is non-refundable under normal circumstances.
47In exceptional situations, any refund consideration shall be subject to the individual property owner’s discretion and applicable property policy.
48If a tenant cancels after confirmation or fails to join on the scheduled move-in date, the reserved room/bed may remain blocked for the booked period; therefore, booking advances and reservation amounts may not be refundable.
49Security deposit refund eligibility, if applicable, shall be governed separately according to notice period compliance, pending dues, damages, and property policies.

Platform Role & Limitation of Liability

50NestPayment is a digital onboarding, communication, and operational management platform for PGs, hostels, and co-living accommodations.
51NestPayment does not own, manage, operate, lease, control, or supervise any PG, hostel, co-living property, or accommodation facility.
52Property operations including room allocation, food services, maintenance, housekeeping, facilities, safety, discipline rules, deposits, refunds, rent collection, and accommodation management are handled directly by the respective property owner or management.
53NestPayment is not a party to the rental relationship, accommodation agreement, or operational arrangements between the property owner and tenant.
54Any disputes related to rent, deposits, refunds, damages, maintenance, food quality, facilities, roommate conflicts, misconduct, property conditions, or operational issues must be resolved directly between the tenant and property owner/management.
55NestPayment shall not be held responsible for property-level operational issues, service quality, accommodation conditions, personal disputes, or owner/tenant conduct.
56NestPayment does not guarantee property quality, uninterrupted utilities, food services, room availability, safety conditions, or operational performance of any property.
57NestPayment shall not be responsible for loss, theft, damage, or misplacement of tenant belongings, valuables, cash, gadgets, or personal items inside the property premises.
58NestPayment does not independently verify every statement, facility claim, operational promise, or property representation made by property owners.
59Property owners and tenants are solely responsible for complying with applicable local laws, police verification requirements, identity verification obligations, and property-specific operational policies.
60NestPayment may maintain onboarding records, communication logs, consent records, digital acknowledgements, agreements, and verification details for operational, legal, compliance, audit, and security purposes.
61Digital acceptance through checkbox consent, OTP verification, digital acknowledgment, or electronic signature shall be treated as valid confirmation of acceptance of applicable terms and policies.
62NestPayment reserves the right to suspend, restrict, or terminate platform access in cases involving fraud, fake documents, misuse, illegal activity, policy violations, abusive behavior, or operational risk.
63NestPayment reserves the right to update, modify, or revise operational policies, onboarding requirements, or platform terms from time to time according to business, operational, legal, or compliance requirements.

Digital Consent

64By proceeding with onboarding, OTP verification, checkbox acceptance, digital signature, or agreement confirmation, the tenant confirms that they have read, understood, and agreed to all property rules and conditions.
65These rules may be updated according to property operational requirements from time to time.